Support
Something not working? Start here.
Common questions
My internet has stopped working. What should I check first?
Restart the router in your flat and wait two minutes. If the light stays red, check the status page — the problem may already be known.
Can I change my speed tier?
Yes, from your dashboard, any time. Upgrades apply immediately; downgrades apply at the start of the next month.
How do I cancel?
From your dashboard under Subscription. Service continues to the end of the month you have paid for.
Do I need my own router?
No. A router is included and stays with the flat.
I am moving into the building. How long does it take?
The fibre is already terminated in the building, so most flats are online the same day you sign up.
Still stuck?
Email support@americahouse.net. We aim to reply the same day.