Pricing

When billing starts

• Billing starts on the 1st of the month in which you agree. Your first invoice is for that whole month and is emailed to you when you agree.
• After that, we email an invoice on the 1st of each month, in advance.
• You can cancel within 14 days of agreeing, as the Terms of Use explain.

Invoices and paying

• We email you an invoice on the 1st of each month, for that month, in advance.
• Payment is due by the 14th, or 7 days after the invoice if that is later.
• Pay by bank transfer or standing order, always quoting your personal payment reference. Your confirmation email has the reference and our bank details.
• Each invoice is for one calendar month. Your last one covers only the days up to the end of your agreement.

No extra fees

• No late-payment fee and no reconnection fee.
• No minimum term and no early termination charge: you can leave with 30 days' notice.
• If equipment we installed is lost or damaged through your fault, beyond normal wear and tear, we tell you the cost before charging it.
• If you pay more than you owe, the extra is credit for next month, or refunded.

If a payment is missed

We send a reminder after 7 days and a final notice after 21 days. Disconnection is never automatic: a person decides, and only after the final notice period. If you are finding it hard to pay, email support@rodmena.co.uk and we will agree a plan with you. The full rules are in section 6 of the Terms of Use.